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"crafting the conversation"

QUALITY POLICY

NEWHALL PUBLISHING LIMITED


 
 




Newhall Publishing is committed to achieving the highest quality standards in all its activities. This is achieved through adherence to the following seven principles:


PRINCIPLE 1 – CUSTOMER FOCUS
 
We will understand our customers’ current and future needs. We will meet our customers’ requirements and strive to achieve their expectations.

This will be achieved through:
 
  • Researching and understanding our customers’ needs and expectations.
  • Ensuring our organisations objectives are directly linked to our customers’ needs and expectations.
  • Communicating our customers’ needs and expectations throughout our organisation.
  • Measuring our customers’ satisfaction and acting on the results.
  • Systematically managing our relationships with our customers’.
 
 
PRINCIPLE 2 – LEADERSHIP
 
The leaders of our organisation will establish a unity of purpose and direction. They will create and maintain the internal environment in which people can become fully involved in achieving the organisation’s objectives.
 
This will be achieved through:
 
  • Establishing a clear vision of the organisation’s future.
  • Considering the needs of all stakeholders including customers, employees, suppliers, local communities and society as a whole.
  • Creating and sustaining shared values, fairness and ethical role models at all levels of the organisation.
  • Setting challenging goals and targets.
  • Establishing trust and eliminating fear.
  • Providing people with the required resources, training and freedom to act with responsibility and accountability.
  • Inspiring, encouraging and recognising people’s contributions.
 

PRINCIPLE 3 – INVOLVEMENT OF PEOPLE
 
Our people are the essence of our organisation and their full involvement enables their abilities to be used for the benefit of all.
 
This will be achieved through:
 
  • People understanding the importance of their contribution and role in the organisation.
  • People identifying constraints to their performance.
  • People accepting ownership of problems and their responsibility for solving them.
  • People evaluating their performance against their personal goals and objectives.
  • People actively seeking opportunities to enhance their competence, knowledge and experience.
  • People freely sharing knowledge and experience.
  • People openly discussing problems and issues.
 
  
PRINCIPLE 4 – MANAGEMENT APPROACH
 
We will systematically manage our activities and related resources to effectively achieve our desired outcomes.
 
This will be achieved through:
 
  • Systematically defining the activities necessary to achieve the desired outcomes.
  • Establishing clear responsibility and accountability for managing key activities.
  • Analysing and measuring the capability of key activities.
  • Identifying the interfaces of key activities within and between the functions of the organisation.
  • Focusing on the factors such as resources and methods that will improve key activities of the organisation.
  • Evaluating the risks, consequences and impact of activities on all stakeholders.
 
 
PRINCIPLE 5 – CONTINUAL IMPROVEMENT
 
The continual improvement of our overall performance is a permanent objective.
 
This will be achieved through:
 
  • Employing a consistent and organisation-wide approach to continual improvement in our performance.
  • Providing training in the methods and tools of continual improvement.
  • Making the continual improvement of services, products, processes and systems an objective for every individual in the organisation.
  • Establishing goals to guide, and measures to track, continual improvement.
  • Recognising and acknowledging improvements.
 
 
PRINCIPLE 6 – FACTUAL APPROACH TO DECISION-MAKING
 
To ensure effective decision-making, we will take decisions based on the analysis of available data and information.
 
This will be achieved through:
 
  • Ensuring that data and information are sufficiently accurate, reliable and timely.
  • Making data accessible to those who need it.
  • Analysing data and information using valid methods.
  • Making decisions and taking action based on factual analysis, balanced with experience.
 
 
PRINCIPLE 7 – MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS
 
Our suppliers and ourselves are interdependent and we will endeavour to achieve a mutually beneficial relationship which will enhance the ability of both to create value.
 
This will be achieved through:
 
  • Establishing relationships that balance short term gains with long term considerations.
  • Pooling of expertise and resources with partners.
  • Identifying and selecting key suppliers.
  • Establishing clear and open communication.
  • Sharing information and future plans.
  • Establishing joint development and improvement activities.
  • Inspiring, encouraging and recognising improvements and achievements by suppliers.